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An interactive voice response or IVR is a technology that allows computing machines to communicate with people through voice recognition or keypad inputs. This is the most used technology by lot of service providers to accommodate their customers specifically those who have customer service concerns.
The advent in the VOIP industry is rigorous. The Interactive Voice Response System is one of the best inventions of VoIP. IVR system is an automated Voice software which serves as a receptionist or telecaller. It saves the time and manpower and at the same time improve productivity and efficiency. IVR is proving to be the most effective system in customer support in the office.